Because TRUDOSE Research products are specialized research materials subject to quality-control, contamination, storage, and chain-of-custody considerations, **all sales are final** unless a refund, replacement, exchange, or cancellation is approved under this policy or otherwise required by applicable law. If an order arrives damaged, defective, incorrect, or appears to be missing an item, contact **[trudoselabs@gmail.com](mailto:trudoselabs@gmail.com) within 48 hours of recorded delivery**. Include the order number and clear photographs or video showing the package, shipping label, packaging materials, products received, and the reported issue. Submitting a request does not guarantee approval. Each request is reviewed individually based on the available evidence, order records, tracking information, product condition, and applicable law. 1. Eligibility for Review A refund, replacement, or other resolution may be considered when: * The wrong product was shipped. * An item was missing from the package. * A product arrived visibly damaged. * A product appears defective when first opened and inspected. * The package appears to have been opened or tampered with during shipment. * TRUDOSE Research made another verifiable fulfillment error. * The order was canceled before processing or shipment and cancellation was successfully completed. * A refund is otherwise required by applicable law. To request a review, email **[trudoselabs@gmail.com](mailto:trudoselabs@gmail.com)** within 48 hours of recorded delivery. Your request should include: * Full name * Order number * Email address used for the order * Description of the issue * Photograph of the external shipping package * Photograph of the shipping label * Photograph of the internal packaging * Photograph or video clearly showing the product and reported problem * Any other information reasonably requested during the review Keep the product, vial, label, packaging materials, and shipping container until the review is complete. 2. Non-Returnable Items Because returned research materials cannot generally be verified for storage conditions, handling, contamination, tampering, or chain of custody, TRUDOSE Research does not ordinarily accept physical product returns. The following are generally not eligible for return, refund, replacement, or exchange unless required by law or specifically approved after review: * Opened, used, reconstituted, altered, punctured, or partially consumed products * Products that have left the customer’s possession or control * Products stored or handled improperly after delivery * Products damaged after delivery * Products returned without prior written authorization * Requests submitted more than 48 hours after recorded delivery * Products purchased by mistake * Products no longer wanted by the customer * Products incompatible with a customer’s intended protocol, equipment, experiment, or application * Products ordered in the wrong quantity, strength, or formulation by the customer * Orders sent to an incorrect or incomplete address supplied by the customer * Packages refused or not retrieved from the carrier * Sale, promotional, clearance, or discounted products, unless they arrived damaged, incorrect, or incomplete * Products purchased for an unauthorized or prohibited purpose Do not mail a product back without written instructions from TRUDOSE Research. Unauthorized returns may be refused, destroyed, or disposed of and may not qualify for a refund. 3. Damaged Products When an item arrives damaged, email **[trudoselabs@gmail.com](mailto:trudoselabs@gmail.com)** within 48 hours of recorded delivery. Provide clear photographs or video showing: * The unopened external package * The shipping label * Any visible damage to the package * The internal packaging * The damaged product * The product label and identifying information Do not discard the package, product, or packing materials while the request is under review. TRUDOSE Research may request additional photographs, video, documentation, or carrier information before determining an appropriate resolution. 4. Incorrect or Missing Items When an order contains the wrong item or appears to be missing an item, contact **[trudoselabs@gmail.com](mailto:trudoselabs@gmail.com)** within 48 hours of delivery. Include: * Order number * Photograph of the entire shipment as received * Photograph of the shipping label * Photograph of all internal packaging and products * Description of the item received or missing * Unboxing video, when available Approved resolutions may include shipment of the correct item, replacement of the missing item, store credit, partial refund, or full refund, depending on the circumstances. 5. Defective Products A request concerning a suspected defect must be submitted within 48 hours of recorded delivery and before the product is used, altered, reconstituted, punctured, transferred, or otherwise changed. The request must explain the suspected defect and include clear supporting evidence. A difference in color, texture, fill appearance, packaging, or labeling does not automatically establish a defect. Product-specific documentation, supplier information, lot records, photographs, and other relevant evidence may be considered during the review. TRUDOSE Research may require additional information before approving a replacement or refund. 6. Refunds When a refund is approved, it will generally be issued to the original payment method. The time required for the refund to appear depends on the bank, card issuer, payment processor, or financial institution. TRUDOSE Research does not control processing times after the refund has been submitted. Shipping, handling, expedited-service charges, and other completed service fees are generally nonrefundable unless: * TRUDOSE Research made a fulfillment error; * the order was canceled before shipment; * the shipment could not be completed; or * a refund of those charges is required by law. TRUDOSE Research may issue a full refund, partial refund, replacement, or another reasonable resolution depending on the facts of the request. 7. Late or Missing Refunds After receiving confirmation that a refund was issued: 1. Review the original payment account. 2. Allow the payment provider’s stated processing period. 3. Contact the bank, card issuer, or payment provider if the refund has not appeared. 4. Confirm that the original payment method remains active. If the refund still cannot be located after completing those steps, contact **[trudoselabs@gmail.com](mailto:trudoselabs@gmail.com)** with the order number and refund confirmation. 8. Replacements and Exchanges TRUDOSE Research does not offer exchanges because a customer changed their mind, selected the wrong item, or no longer wants the product. A replacement may be considered when review confirms: * Shipping damage * A defective product * A missing product * An incorrect product * A verified fulfillment error Replacement approval depends on inventory availability, supporting evidence, legal restrictions, carrier limitations, and the circumstances of the order. When a replacement is unavailable, TRUDOSE Research may issue an approved refund or store credit. 9. Order Cancellations Cancellation requests should be sent immediately to **[trudoselabs@gmail.com](mailto:trudoselabs@gmail.com)**. A cancellation is not guaranteed after: * Order processing has started * Inventory has been allocated * Packaging has begun * A shipping label has been created * The package has been transferred to the carrier An order that has already shipped cannot normally be canceled and will be handled under the remaining sections of this policy. When TRUDOSE Research cannot ship an order within the promised timeframe, the customer may be contacted regarding an updated shipping date or cancellation and refund of the unshipped merchandise. 10. Shipping and Delivery Issues When tracking shows a package as delivered but it cannot be located, first: * Confirm the delivery address * Check the mailbox, porch, entrances, garage, parcel locker, and other delivery areas * Ask household members or neighbors * Contact building management or front-desk personnel * Allow time for a premature carrier scan to update * Contact the carrier directly After completing those steps, contact **[trudoselabs@gmail.com](mailto:trudoselabs@gmail.com)** with the order number, tracking number, and carrier case number when available. TRUDOSE Research may assist with a reasonable carrier inquiry or claim but does not guarantee that a carrier will approve reimbursement or that every package marked delivered will qualify for replacement. 11. Lost Packages A package may not be considered lost until the carrier’s waiting period or investigation process has been completed. When tracking has stopped updating for an extended period, contact **[trudoselabs@gmail.com](mailto:trudoselabs@gmail.com)**. TRUDOSE Research may: * Review the tracking history * Contact the carrier * Request additional customer information * Open a carrier investigation or claim * Wait for the carrier’s final determination * Approve a replacement or refund when supported by the available evidence The resolution may depend on carrier findings, insurance coverage, delivery records, and applicable law. 12. Incorrect or Incomplete Addresses Customers are responsible for providing a correct and complete shipping address. TRUDOSE Research is not ordinarily responsible for delays, losses, failed deliveries, or returned packages caused by: * Incorrect street addresses * Missing apartment or suite numbers * Incorrect ZIP codes * Misspelled recipient names * Unauthorized forwarding requests * Other inaccurate information supplied during checkout Contact **[trudoselabs@gmail.com](mailto:trudoselabs@gmail.com)** immediately when an address correction is needed. Address changes cannot be guaranteed after processing has begun. When a package is returned because of customer-provided address information, refusal, or failure to retrieve the shipment, additional shipping charges may be required before reshipment. 13. Payment Disputes and Chargebacks Customers should contact **[trudoselabs@gmail.com](mailto:trudoselabs@gmail.com)** before filing a payment dispute so TRUDOSE Research has an opportunity to investigate and resolve the issue. This does not restrict a customer’s lawful right to dispute an unauthorized, fraudulent, or incorrect charge. Customers must provide truthful and complete information when communicating with TRUDOSE Research, the carrier, financial institutions, or payment providers. Submitting false or conflicting claims may result in cancellation of pending orders, account restrictions, or other action permitted by law. 14. Abuse of the Refund Process TRUDOSE Research may deny requests or restrict future purchases when there is reasonable evidence of: * Fraudulent claims * Altered or misleading evidence * Repeated unsupported claims * Refund or replacement abuse * False reports of missing deliveries * Chargeback abuse * Attempts to retain both a product and an unwarranted refund * Violations of these policies or the Terms of Use Nothing in this section permits TRUDOSE Research to deny a refund, replacement, or legal remedy that is required by applicable law. 15. Policy Changes TRUDOSE Research may update this Refund and Returns Policy to reflect operational, carrier, payment-provider, legal, or regulatory changes. The version published on the website at the time of a purchase will generally apply to that order, except where a later change is required by law or provides greater customer protection. 16. Contact Information For refund, return, replacement, cancellation, damaged-order, incorrect-item, or missing-package questions, contact: TRUDOSE Research Email: trudoselabs@gmail.com Include the order number in all correspondence.
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Refund and Returns Policy